Question 1

Do you provide free collision repair estimates in Carrollton?

Accepted Answer

Yes, Westway Collision Center provides comprehensive free estimates. Submit photos through our online estimate form or visit our facility at 1420 Westway Cir in Carrollton for an in-person diagnostic evaluation — zero obligation either way.

Question 2

Can I choose my own auto body shop for an insurance claim in Texas?

Accepted Answer

Absolutely. Texas state law guarantees your legal right to choose any certified repair facility for your vehicle restoration. Westway Collision Center works directly with all major insurance providers, managing supplements and documentation directly so you do not have to.

Question 3

What does I-CAR Gold Class certification mean for my car repair?

Accepted Answer

I-CAR Gold Class is the highest standard tier recognized in the collision industry. It ensures our certified technicians undergo continuous, rigorous training to properly navigate advanced vehicle materials, computerized structural alignment, and complex electronic ADAS safety systems.

Question 4

Do you handle the insurance claim process directly?

Accepted Answer

Yes. We manage the entire claims process with all major carriers — estimate submission, supplement approvals, adjuster communications, and rental coordination. Your claim number is all we need to take over.

Question 5

Do you offer free towing?

Accepted Answer

Yes — free flatbed towing to our Carrollton facility is available when we complete your repair [PLACEHOLDER: tow radius/conditions]. Call (214) 888-2886 to dispatch.

Question 6

Can I get a loaner or rental car during my repair?

Accepted Answer

Yes. We coordinate loaner and insurance-approved rental vehicles timed to your drop-off, working directly with Enterprise and other major providers so you stay mobile.

Question 7

What does your lifetime warranty cover?

Accepted Answer

Our written lifetime warranty covers workmanship and paint finishes for as long as you own the vehicle. It is a signed document, not a verbal promise — if our work ever falls short of factory standard, we make it right.

Question 8

Do you repair luxury and exotic vehicles?

Accepted Answer

Yes — Ferrari, Bentley, Lamborghini, Aston Martin, Porsche, McLaren, Mercedes-AMG, and BMW M vehicles are our core clientele, repaired with OEM procedures, aluminum and surface capability, and indoor storage.

Question 9

How long will my repair take?

Accepted Answer

Timelines depend on damage severity and parts availability [PLACEHOLDER: typical turnaround ranges by service]. Your written estimate includes a realistic delivery date, and we update you at every stage.

Question 10

Do you offer financing for repairs?

Accepted Answer

Yes — financing is available for repairs, deductibles, and upgrades [PLACEHOLDER: financing provider and terms]. Apply in-shop or by phone with a fast decision.

Question 11

What payment methods do you accept?

Accepted Answer

[PLACEHOLDER: payment methods accepted.] Insurance-covered repairs are settled directly with your carrier; you pay only your deductible at pickup.

Question 12

What are your hours?

Accepted Answer

We are open Monday through Friday 7:30 AM to 6:00 PM and Saturday 8:00 AM to 5:00 PM, closed Sundays. Reach us any time at (214) 888-2886 or through the online estimate form.

Collision Repair Questions, Answered — Carrollton, TX

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